bitjee Terms and Conditions

These terms and conditions ("Terms") apply to the use of the bitjee platform and all related services. By using the bitjee website or application, you are considered to have fully read, understood, and agreed to these Terms.

bitjee is an online betting and gaming platform designed for players in Bangladesh. Our platform offers cricket betting, slot games, card games, and other gaming services.

1.1 Validity of Terms

These Terms form a legally binding agreement between you and bitjee. If you do not agree with any part of these Terms, please refrain from using our platform.

1.2 Language and Interpretation

These Terms are written in Bengali. In the event of any ambiguity, bitjee's interpretation shall be considered final. All services and terms on the platform are governed by Bangladesh Standard Time (BST, UTC+6).

To use the bitjee platform, the following eligibility requirements must be met:

• You must be 21 years of age or older (for 21+ age requirement).
• Online gaming must be legal under the laws of your place of residence.
• You must create a valid account in your own name.
• You must not be on any prohibited list.
• You must be of sound mind and judgment.

2.1 Age Verification Process

At the time of registration or at any point thereafter, bitjee may request a government-issued identity document (National ID card, passport, or birth certificate) to verify your age. Withdrawal facilities may be temporarily suspended until age verification is complete.

3.1 One Account Policy

Each person may create only one account. Creating multiple accounts is strictly prohibited. If multiple accounts belonging to the same person are detected, all accounts will be closed and all balances may be forfeited.

3.2 Providing Accurate Information

At the time of account registration, you must provide accurate, complete, and up-to-date information. Providing false information may result in account closure. If any information needs to be changed, notify our support team immediately.

3.3 Password and Security

You are fully responsible for the security of your account. Keep your password strong and do not share it with anyone. If you suspect unauthorized access, contact us immediately through our live chat.

• Never share your login details with any third party.
• Avoid logging in over public Wi-Fi.
• Always log out after using your account.
• Change your password regularly.

4.1 Deposit Limits and Methods

The minimum deposit amount at bitjee is ৳200 (per method). Deposits are accepted through the following methods:

• bKash — direct bKash mobile banking
• Nagad — Nagad digital wallet
• Rocket — Dutch-Bangla Bank mobile service
• Upay — Upay mobile payment
• Bank Transfer — direct transfer from bank

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Your identity verification must be completed before withdrawing.

4.3 Payment Verification

For large withdrawal amounts or for security purposes, bitjee may request additional verification. The withdrawal may be delayed until this process is complete.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for the bonus is 20x (you must wager 20 times the original bonus amount).

For example:

• Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200
• Deposit ৳26,000 → ৳15,000 bonus → total balance ৳41,000

5.2 Bonus Usage Terms

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• After claiming a bonus, the wagering requirement must be fulfilled within the specified time limit.
• Certain games or bet types may be excluded from bonus wagering.
• Each promotion may have its own specific terms — read the details of each offer.
• Multiple bonuses cannot be used at the same time.

5.3 VIP Program

The bitjee VIP program has 5 tiers, with weekly cashback benefits available at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

It is possible to advance to higher VIP tiers through regular gaming activity.

6.1 General Betting Rules

All bets on bitjee are governed by the applicable rules and terms. Once a bet is confirmed, it cannot be cancelled or changed unless a technical error is proven.

6.2 Cricket Betting

Betting is available on BPL, T20 World Cup, IPL, and other international cricket tournaments. If a match is cancelled or abandoned, bets will be settled in accordance with the betting policy.

6.3 Slots and Casino Games

The outcomes of slot and casino games are determined by a certified Random Number Generator (RNG). The rules for each game are available within the game interface.

6.4 Technical Errors

If any game is left incomplete due to a server error, disconnection, or any other technical issue, bitjee may decide to void or settle the relevant bet after investigation.

The following activities are strictly prohibited on the bitjee platform:

• Creating or operating multiple accounts.
• Creating an account using a false or another person's identity.
• Bonus abuse or bonus hunting.
• Any form of fraud, manipulation, or attempt to exploit the system.
• Using the platform for the purpose of money laundering.
• Playing games in collusion with other users.
• Using automated software or bots to play games.
• Exploiting vulnerabilities in the platform.
• Threatening or harassing other users.
• Using third-party funds or credit cards.

8.1 bitjee's Rights

bitjee reserves the right to investigate, suspend, or close any account at any time. Reasons may include:

• Suspicion of a breach of terms.
• Evidence of fraudulent activity.
• Age or identity not yet verified.
• Regulatory or legal requirements.
• Prolonged inactivity.

8.2 Account Closure at the User's Own Request

You may request account closure at any time through our live chat. Any withdrawable balance may be withdrawn before the account is closed, provided there are no pending bets or investigations.

bitjee places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and modern security technology.

The detailed policy on how your information is collected, used, and protected can be found on our Privacy Policy page. This privacy policy is an integral part of these Terms.

• Your information is never sold to third parties.
• Information may be used for service improvement and legal requirements.
• You have the right to request access to, correction of, or deletion of your information.

You acknowledge that online gaming and betting carry inherent risks. bitjee is not responsible for:

• Any financial losses arising from gaming.
• Issues caused by internet connection disruptions.
• Issues caused by faults in your device or software.
• Losses resulting from unauthorized access to your account (if due to your own negligence).
• Delays or errors arising from third-party services (payment gateways).

bitjee places the highest importance on responsible gaming. We believe that gaming should be for entertainment, not as a financial solution.

11.1 Self-Control Tools

• Set deposit limits.
• Take a temporary break (Cool-off).
• Activate Self-exclusion.
• Review your gaming activity history.

To learn more about responsible gaming, visit our Responsible Gaming page.

For any dispute or complaint, follow the steps below:

• Step 1: Contact us directly via live chat and describe the issue.
• Step 2: Submit a detailed complaint by email ([email protected]).
• Step 3: The support team will respond within 48 hours.

12.1 Dispute Resolution Timeframe

Standard disputes are aimed to be resolved within 3-5 business days. Complex matters may take longer, and you will be kept updated in such cases.

12.2 Final Decision

After all investigations and review of evidence, bitjee's decision will be considered final. You will have the opportunity to submit all relevant information and evidence.

bitjee reserves the right to modify these terms and conditions at any time. You will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms. Therefore, it is advised to review this page regularly.

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

Our support team is always ready to serve you. Contact us in Bengali and get a quick resolution.